Coffee/Tea Mug

8RocksApparel
📧 Email: 8rocksapparel@gmail.com
📞 Phone: +1 (443) 336-5998

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

🚚 Shipping Rates & Delivery Estimates

We offer standard shipping within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Cost

• Standard Shipping 3–7 business days Calculated at checkout
• Expedited Shipping 2–3 business days Calculated at checkout

Please note: Delivery times may vary depending on carrier delays or peak seasons.

🌎 International Shipping

At this time, we do not offer international shipping. We only ship within the United States.

🚫 Order Issues

If your order is delayed, damaged, or missing, please contact us at 8rocksapparel@gmail.com within 7 days of your expected delivery date. We’ll do our best to resolve any issues promptly.

📬 Shipping Address Accuracy

Please ensure all shipping details are accurate at the time of checkout. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

🔁 Returns & Exchanges

For more details on returns or exchanges, please refer to our [Return Policy] (you can update this link with your actual return policy page).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 8rocksapparel@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 8rocksapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 8rocksapparel@gmail.com.